Shipping policy

Last updated: August 2026

Heart2Home Living offers Australia-wide shipping on selected products and Click & Collect from our Heidelberg West warehouse.

Not all products are eligible for shipping. Delivery and collection options available for your order will be displayed on the product page or at checkout.

1. Shipping Availability

We currently ship/deliver to NSW, VIC, QLD, SA and ACT. Free Click & Collect from Heidelberg West. International shipping is not currently available.

Shipping availability depends on the size, weight, fragility and destination of your order.

Some bulky, fragile or selected clearance products may be marked Click & Collect Only or In-store Only and will not be available for shipping.

2. Processing Times

We aim to process eligible online orders within 3–5 business days after payment has been successfully received.

Business days are Monday to Friday, excluding Victorian and national public holidays.

Processing times may be longer during warehouse sales, promotional periods, Christmas and other periods of high demand.

Processing time is separate from the carrier's delivery timeframe.

3. Shipping Charges

Shipping charges are calculated based on the products in your order and delivery destination and will be displayed before you complete checkout.

Charges may vary depending on size, weight, quantity, fragility and destination.

Any promotional or discounted shipping offers will be subject to the conditions stated with the relevant promotion.

4. Delivery Timeframes

Estimated delivery timeframes may be provided at checkout or after dispatch.

Delivery timeframes are estimates only and are not guaranteed delivery dates, except where otherwise required by law.

Delays may occur due to carrier disruptions, severe weather, peak periods, regional or remote delivery locations, or other circumstances outside our reasonable control.

5. Tracking

Where tracking is available, tracking details will be sent to the email address provided with your order once your parcel has been dispatched.

Please allow some time for tracking information to become active after the carrier receives your parcel.

6. Delivery Address

Please carefully check your delivery address, email address and contact number before completing your order.

If you discover an error, contact us as soon as possible at info@heart2homeliving.com.au.

Once an order has been processed or dispatched, we cannot guarantee that the delivery address can be changed.

Where an incorrect or incomplete address supplied by the customer results in a parcel being returned or requiring redelivery, reasonable additional shipping or redelivery costs may be payable by the customer, to the extent permitted by law.

7. Click & Collect

Click & Collect is available for selected products from:

Heart2Home Living
67 Korong Road
Heidelberg West VIC 3081

We will notify you when your order is ready.

Please do not attend the warehouse until you have received confirmation that your order is ready for collection.

Collection times may vary and will be communicated with your order confirmation. Proof of purchase and identification may be requested when collecting an order.

8. Delayed or Missing Deliveries

If your order has not arrived within a reasonable period after the estimated delivery timeframe, please check your tracking information and contact us at info@heart2homeliving.com.au.

Where appropriate, we will assist with enquiries or an investigation with the relevant delivery provider.

We do not treat responsibility for an order as automatically ending simply because a tracking number has been issued.

Any lost or undelivered order will be handled having regard to the circumstances and your rights under applicable Australian law.

9. Damaged Deliveries

If your order arrives damaged, please contact us as soon as reasonably possible.

Please provide:

your order number;
clear photographs of the damaged product;
photographs of the packaging; and
a brief description of the issue.

Please retain the product and packaging while we assess the matter, as they may be required for a carrier investigation.

Where applicable, we will provide a remedy in accordance with Australian Consumer Law.

10. Clearance & Limited Stock

Many Heart2Home Living products are clearance, discontinued, end-of-line or limited-stock items.

If an item is lost or damaged during delivery, an identical replacement may therefore not always be available.

Where a replacement is unavailable and you are entitled to a remedy, we will provide an appropriate alternative remedy in accordance with Australian Consumer Law.

11. Change of Mind

Shipping charges are generally not refundable where a customer simply changes their mind, subject to our Returns & Exchanges Policy and any rights that cannot lawfully be excluded.

Please choose carefully before placing your order.

12. Australian Consumer Law

Nothing in this Shipping & Collection Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law.